Fault Handling Universal Telecom's Faults diagnostic team are available 24/7 on 0800 652 3111 to assist in the handling of your fault. If there is a dial tone try prefixing the number you're dialing with 1280, if there is no dial tone, please check your equipment. Broadband Fault Handling Universal Telecom's Broadband Faults team are available 24/7 on 0871 811 9999 to assist in the handling of your fault. Can you make a phone call on your Broadband line? Please check that all lights are showing on your equipment. Regardless of what the problem may be, please contact us.